Quality Management Statement

Images for Industry Limited

Policy Statement

At Images for Industry Limited, we are committed to delivering the highest quality services and products to our clients. We continually strive to meet and exceed client expectations by fostering a culture of excellence, innovation, and continuous improvement across all aspects of our operations.

Objectives

1. Client Satisfaction: Ensure that client needs and expectations are fully understood, met, and, where possible, exceeded.
2. Consistent Quality: Maintain a consistent standard of quality in all projects, including 3D virtual tours, digital imaging, and consultancy services.
3. Continuous Improvement: Regularly evaluate and refine our processes to improve efficiency, effectiveness, and outcomes.
4. Compliance: Adhere to all relevant quality standards, regulations, and best practices.

Commitments

1.  Quality Standards
   • Use industry-leading tools and techniques to deliver services and products that meet the highest quality benchmarks.
   • Ensure all deliverables are thoroughly checked and reviewed before client handover.
2.  Customer Focus
   • Actively engage with clients to understand their unique requirements and objectives.
   • Provide tailored solutions that align with client goals and deliver measurable value.
3.  Employee Empowerment
   • Invest in training and professional development to ensure our team has the skills and knowledge to uphold quality standards.
   • Encourage a proactive approach to quality management, empowering employees to identify and resolve issues effectively.
4.  Quality Management System (QMS)
   • Implement and maintain a robust Quality Management System aligned with industry best practices.
   • Regularly review and update the QMS to reflect changes in client requirements, technology, and market conditions.
5.  Monitoring and Measurement
   • Establish measurable quality objectives and track performance against these goals.
   • Use client feedback and internal audits to identify areas for improvement and implement corrective actions promptly.

Responsibilities

• Management Team: Provide leadership and resources to support the delivery of quality services and maintain accountability for quality standards.
• Employees and Contractors: Uphold the principles of this statement and actively contribute to the achievement of quality objectives.
• Quality Officer: Oversee the implementation and continuous improvement of the Quality Management System.

Review and Updates

This Quality Management Statement will be reviewed annually to ensure it remains aligned with business goals and client needs.

Issued by: Tony Pincham, Director
Date: 01/12/2024
Images for Industry Limited