Customer Journey for 3D Virtual Tours
1. Inputs
What’s Needed
Pro 3 Camera + trained operative
360 video capture & processing
Client-prepared site (ensures best results)
Network for collaboration & scaling
2. Processes
What Happens
- Customer Prepares Site & Books Virtual Tour
- Site is prepared for optimal scanning.
- Booking & initial consultation.
- Visit Location & Capture
- On-site scan & photography.
- Additional data collected (annotations, key features).
- 3D Virtual Tour & Data Integration
- Processing & stitching the tour.
- Embedding extra elements (text, links, downloads).
3. Outputs
Immediate Results
Virtual Tour & Video is delivered.
Customer reviews & shares internally.
Initial engagement metrics tracked (views, interactions).
Customer completes feedback survey (optional video survey for insights).
Short-Term Success Indicators:
- Tour delivered & functional.
- Client feedback received.
- Initial usage & engagement recorded.
4. Outcomes
6 to 18 months
Clients use the tour for marketing, operations, or documentation.
- More team members interact with the virtual tour.
- Customers validate its effectiveness (e.g., time saved, decision-making improved).
- Repeat clients / referrals increase.
Mid-Term Success Indicators:
- Follow-up system in place (checking if clients still using the tour).
- Increased tour re-visits, engagement, or further integrations.
- Repeat business, add-ons, or referrals.
5. Impact
18 months & beyond
Virtual tours become a standard tool in the client’s workflow.
Data from tours informs UX design, reporting, or internal training.
Helps with compliance, validation, or stakeholder presentations.
Boosts sales, customer confidence, and visibility.
Long-Term Success Indicators:
- Clients keep engaging long after delivery.
- Customers see real business value (higher efficiency, increased conversions).
- Virtual tours support wider industry goals (e.g., sustainability, digital transformation).
How we help you get started
Step 1: Initial Contact
Reach out to us after discovering the benefits of 3D virtual tours. Whether you want to showcase a space, improve project monitoring, or enhance online sales, we’re here to help.
Step 2: Consultation & Proposal
We discuss your specific needs, the size and type of space, and any additional features like branding, interactivity, or IoT integrations. You’ll receive a detailed proposal outlining the scanning plan, timeline, and pricing.
Step 3: Site Visit & Scanning
You approve the proposal, we schedule a site visit. Our high-resolution scanning process captures your space in incredible detail, ensuring accuracy for industrial and technical environments.
Step 4: Virtual Tour Creation
We build your 3D virtual tour, incorporating custom branding, annotations, and interactive elements. A draft is shared for your feedback.
Step 5: Delivery & Integration
Your completed tour is delivered and integrated into your website, social media, and other platforms. We provide training on how to use and share your tour effectively.
Step 6: Ongoing Support & Expansion
We offer updates, analytics, and additional features such as e-commerce integrations or augmented reality tools to help you get the most out of your virtual tour.
