Purpose
At Images for Industry, we value the input of our audience, clients, and stakeholders. This policy outlines our commitment to receiving, evaluating, and implementing feedback in a structured and meaningful way. By providing actionable feedback, you help us improve our services, content, and overall experience.
Principles of Feedback Management
1. Openness and Accessibility
We encourage feedback from all individuals, whether you are a client, partner, or audience member.
Feedback can be submitted via email, phone, or through the contact form on our website.
2. Constructive and Specific Feedback
We request feedback that is constructive, specific, and focused on areas for improvement or success.
Examples and clear suggestions for change are highly valued.
3. Respect and Professionalism
All feedback is treated with respect and confidentiality.
We expect feedback to be shared in a professional and respectful manner.
How We Process Feedback
Step 1: Feedback Submission
Feedback can be submitted through the following channels:
Phone: 0208123930
Step 2: Acknowledgment
We will acknowledge receipt of your feedback within 2 working days.
Step 3: Evaluation
All feedback is reviewed by the relevant department or team.
Constructive suggestions are assessed for feasibility, impact, and alignment with our goals.
Step 4: Action Plan Development
For feedback that requires action, a plan will be developed and implemented within a reasonable timeframe.
Updates on significant changes or implementations will be communicated to the relevant stakeholders.
Step 5: Follow-Up
Where appropriate, we will follow up with individuals who provided feedback to share outcomes or request further insights.
Feedback We Actively Seek
Suggestions for improving our 3D virtual tours, photography, and scanning services.
Ideas for new features, tools, or offerings.
Constructive criticism regarding customer service, content quality, or user experience.
Positive feedback on what we are doing well to ensure we continue to excel in those areas.
What We Do Not Tolerate
Abusive, offensive, or disrespectful feedback.
Unsubstantiated claims or malicious criticism.
Continuous Improvement
Feedback is central to our continuous improvement strategy. We regularly analyse patterns and trends in the feedback we receive to ensure we remain responsive to the needs of our audience and clients.
Contact Us
If you have feedback to share, please contact us at:
Phone: 0208123930
We thank you for helping us grow and improve.