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Purpose

At Images for Industry, we value the input of our audience, clients, and stakeholders. This policy outlines our commitment to receiving, evaluating, and implementing feedback in a structured and meaningful way. By providing actionable feedback, you help us improve our services, content, and overall experience.

Principles of Feedback Management

1. Openness and Accessibility

  • We encourage feedback from all individuals, whether you are a client, partner, or audience member.

  • Feedback can be submitted via email, phone, or through the contact form on our website.

2. Constructive and Specific Feedback

  • We request feedback that is constructive, specific, and focused on areas for improvement or success.

  • Examples and clear suggestions for change are highly valued.

3. Respect and Professionalism

  • All feedback is treated with respect and confidentiality.

  • We expect feedback to be shared in a professional and respectful manner.

How We Process Feedback

Step 1: Feedback Submission

Step 2: Acknowledgment

  • We will acknowledge receipt of your feedback within 2 working days.

Step 3: Evaluation

  • All feedback is reviewed by the relevant department or team.

  • Constructive suggestions are assessed for feasibility, impact, and alignment with our goals.

Step 4: Action Plan Development

  • For feedback that requires action, a plan will be developed and implemented within a reasonable timeframe.

  • Updates on significant changes or implementations will be communicated to the relevant stakeholders.

Step 5: Follow-Up

  • Where appropriate, we will follow up with individuals who provided feedback to share outcomes or request further insights.

Feedback We Actively Seek

  • Suggestions for improving our 3D virtual tours, photography, and scanning services.

  • Ideas for new features, tools, or offerings.

  • Constructive criticism regarding customer service, content quality, or user experience.

  • Positive feedback on what we are doing well to ensure we continue to excel in those areas.

What We Do Not Tolerate

  • Abusive, offensive, or disrespectful feedback.

  • Unsubstantiated claims or malicious criticism.

Continuous Improvement

  • Feedback is central to our continuous improvement strategy. We regularly analyse patterns and trends in the feedback we receive to ensure we remain responsive to the needs of our audience and clients.

Contact Us

If you have feedback to share, please contact us at:

We thank you for helping us grow and improve.